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Â鶹ÊÓƵ facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. Her techniques for one-to-one interactions and group communications provide participants with practical strategies for handling difficult exchanges. Easton adapts every program to the needs of unique organizational cultures and the individual learner. She has partnered with Â鶹ÊÓƵ’s Center for Corporate and Professional Development to provide a broad range of communications skills programs for organizations such as NASA Glenn Research Center, The MetroHealth System, Automated Packaging Systems, Cleveland Clinic, Saint-Gobain Performance Plastics, National Interstate Insurance Company and L’Oreal USA, among many others. Her most requested training topics include Interpersonal Communication Skills, Coaching Soft Skills Competencies, Communicating Performance Expectations Effectively, Coaching Accountability, Effective Listening, Dealing With Difficult Behaviors, Professional Customer Service Communication Skills and Communication Strategies for Generations Working Together.
 
Prior to her work in facilitating professional development with adults, Easton taught communication courses in Â鶹ÊÓƵ’s Department of Communication Studies, where she supervised 40 instructors of the speech fundamentals program. She also taught in Â鶹ÊÓƵ’s Graduate School of Management. Easton holds a master’s degree in speech communication from Â鶹ÊÓƵ.